Last Updated: May 25, 2026

At House of Veylira, customer satisfaction is important to us. As a growing startup and small business, we genuinely value every order placed with us. We request our customers to kindly read our return and refund policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only in the following cases:

● Wrong product received

● Damaged product received

● Major manufacturing defect

To be eligible for a return:

● The product must be unused and unworn

● Original packaging and tags should be intact

● Unboxing video is mandatory as proof

● Return request must be raised within 48 hours of delivery

2. Non-Returnable Items

Due to the nature of ethnic wear and hygiene concerns, we do not accept returns for:

● Color variation due to lighting/screen settings

● Minor thread or weaving irregularities

● Slight embroidery or print variations

● Change of mind or dislike after purchase

● Customized or ready-to-wear altered sarees

3. Refund Policy

Once the returned item is received and inspected:

● Approved refunds will be processed to the original payment method or store credit

● Refund processing may take 5–7 business days

● Shipping charges are non-refundable

4. Exchange Policy

We offer exchanges only for:

● Damaged items

● Incorrect products sent by us

Customers must share:

● Order ID

● Product images

● Proper unboxing video proof

5. Order Cancellation

Orders can only be canceled within 12 hours of placing the order. Once the order is processed or shipped, cancellation may not be possible.

6. Ready-to-Wear / Customized Orders

Ready-to-wear sarees or customized blouse stitching orders are specially prepared and are non-returnable and non-refundable.

7. Contact Us

For any return or refund related queries, please contact us:

House of Veylira

Email: houseofveylira@gmail.com

Customer Care: +91 8299735578